Privacy

To better protect your privacy we at naturally wagging use your information in the following ways:

• To complete your order
• To provide services at your request
• To send promotional material via mail or email – only if you the customer subscribes to receive the material.
• To contact you the customer should there be a question regarding your order.
• To identify products / services preferences so that Naturally Wagging may notify you the customer of new items or promotions that may be of interest.
• To improve Naturally Wagging merchandise selection, functionality of our website, customer service and the overall shopping experience.

Naturally Wagging does not sell or pass customer information on to third parties. All customer information is held by and for the exclusive use of Naturally Wagging.

Customer Satisfaction Guarantee

At naturally wagging we pride ourselves on making YOU the customer happy! And to offer products to pamper your best friend.

You may return an item under the following conditions. We will be happy to offer a replacement item that of goods of equal value or an in store credit.

• However please contact Naturally Wagging first on 1300 310 633 to advise of the problem, and so measures are in place so that it does not happen again.
• Before returning a product please send naturally Wagging an email or telephone on 1300 310 633 within 30 days form delivery of the product/s to advise naturally wagging that you wish to return the goods.
• Return the items within 30 days of delivery with invoice as proof of purchase.

In the event that an item being damaged / broken in transit the following applies

• If an exchange is not available or desired, the customer will be given the option of an in store Credit or a gift certificate will be issued.

Due to the methods of payment accepted by Naturally Wagging refunds will not be issued.

As the customer you are responsible for the payment of the return shipping for the item. Replacement of damaged / broken products shipping will be covered by naturally Wagging.